Terms & Conditions

Legal agreement governing your use of our services

Shiv Dharati Communication Pvt. Ltd.

Thank you for visiting / shopping at store.shivdharati.com.

This website is owned and operated by Shiv Dharati Communication Pvt. Ltd. (hereinafter referred to as “Company”, “we”, “our”, or “us”).

By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after any changes means you accept the updated Terms & Conditions.

All products and information displayed on store.shivdharati.com constitute an invitation to offer. Your order for purchase represents your offer to buy, which may be accepted or rejected at our sole discretion.

Company Line of Business (LOP)

The Company operates an online multi-vendor marketplace that connects third-party sellers with end customers for the sale of goods. The platform facilitates seller listings, product management, order processing, payment processing, and logistics coordination through authorized and trusted delivery partners only.

The Company acts solely as an intermediary and does not manufacture, own, or directly sell the products listed on the platform. All transactions are between the seller and the customer, and the Company's role is limited to providing the technology platform and facilitating the transaction process.

Important: As a marketplace intermediary, we do not take title to any products listed on our platform. The actual sale contract is directly between the seller and the buyer.

Counterfeit Product Policy

We maintain a strict zero-tolerance policy against counterfeit products on our platform. All products listed on the website are sourced from verified sellers and are represented as genuine and authentic. We do not permit the listing or sale of any counterfeit, replica, or unauthorized items.

Zero Tolerance Policy: Any seller found listing or selling counterfeit products will face immediate account suspension, legal action, and permanent ban from the platform.

In the event any such product is identified, it is subject to immediate removal, and appropriate action will be taken against the seller in accordance with our policies. Such actions may include but are not limited to:

  • Immediate delisting of the counterfeit product
  • Temporary or permanent suspension of seller account
  • Forfeiture of any pending payments or security deposits
  • Legal proceedings under applicable intellectual property laws
  • Reporting to relevant law enforcement authorities

For Customers: If you believe you have received a counterfeit product, please report it immediately through our customer support. We will investigate the matter and take appropriate action to ensure a full resolution, including replacement or refund as applicable.

Genuine Product Guarantee: We are committed to maintaining the trust of our customers. All sellers on our platform undergo a verification process to ensure product authenticity.

1. Eligibility to Use

Use of this website is available only to persons who are legally capable of entering into a contract under applicable laws of India.

Persons who are considered incompetent to contract under the Indian Contract Act, 1872, including minors or undischarged insolvents, are not eligible to use this website.

We reserve the right to suspend or terminate access if it is found that the user is not eligible.

2. Copyright and Trademarks

All content on this website including logo, domain name, text, graphics, images, videos, software, and design are the property of Shiv Dharati Communication Pvt. Ltd. or its licensors and are protected under applicable copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use any material from this website without written permission.

Any third-party logos or trademarks displayed on the website belong to their respective owners and are used under permission or license.

3. Membership / Account

You may browse the website without registration, but certain services may require account creation.

When registering, you agree to provide true, accurate, and complete information.

We reserve the right to suspend or cancel any account at any time without prior notice if incorrect information is provided or misuse is detected.

4. Electronic Communication

By using this website or sending emails or messages to us, you agree that communication may be done electronically.

You consent to receive notifications, emails, SMS, or other electronic communication from us regarding your orders, account, or services.

5. Reviews, Feedback and Submissions

Any feedback, comments, suggestions, or other information submitted by you to the website shall become the property of Shiv Dharati Communication Pvt. Ltd.

We may use such content for any purpose including marketing, improvement, or publication without any obligation to compensate you.

You agree that any content submitted by you:

  • will not be illegal, abusive, or harmful
  • will not violate any copyright or trademark
  • will not contain viruses or spam
  • will not impersonate any person

We reserve the right to remove any content at our discretion.

You are solely responsible for the content submitted by you.

6. Accuracy of Product Information

We try to provide accurate product descriptions and prices. However, errors may occur.

If any product is listed with incorrect price or information, Shiv Dharati Communication Pvt. Ltd. reserves the right to:

  • Correct the error
  • Cancel the order
  • Refuse the order

This applies even after order confirmation, unless the product has already been dispatched.

Compatible accessories may be provided with products where applicable.

7. Applicable Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from use of the website shall be subject to the jurisdiction of the courts located at Pune, Maharashtra, India.

Both parties agree to submit to the jurisdiction of these courts.

Last updated: July 1, 2026