Shipping Policy

Terms of Shipping and Delivery

• We use third-party logistics service providers (“Logistic Partners”) to deliver products.
• Details of the logistic partner will be provided once the product is shipped.
• Delivery timelines depend on the delivery location. Estimated delivery time will be shown on the product page or at the time of order confirmation.
• We may decide certain locations as non-serviceable, and orders from such areas may not be processed.

Information Required for Delivery

To complete delivery, we may require information such as:

• Name
• Shipping address
• Billing address
• Landmark
• Contact number

Delivery TAT and Conditions

By placing an order on our platform, you agree to the following shipping and delivery terms:

1. Order Confirmation

• 1.1 Orders are confirmed only upon successful payment authorization.
• 1.2 Cash on Delivery (COD) orders may be subject to telephonic or OTP-based verification before processing.
• 1.3 We reserve the right to cancel or hold any order suspected of fraud or unauthorized activity.

2. Order Processing

• 2.1 All confirmed orders are processed within 24–48 working hours from the time of confirmation.
• 2.2 Order processing includes packaging, quality checks, and handover to the logistics partner.
• 2.3 Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping & Dispatch

• 3.1 Orders are typically dispatched within 1–2 working days after processing.
• 3.2 Dispatch timelines may vary based on product availability, warehouse location, or operational constraints.
• 3.3 In case of multiple items, products may be shipped separately.

4. Delivery Timelines

• 4.1 Estimated delivery timelines are as follows:
  🏙️ Metro Cities
  2–5 working days

  🏡 Non-Metro Cities
  3–7 working days

  🌄 Remote/Rural Areas
  5–10 working days
• 4.2 Total delivery time from order confirmation is generally 3–7 working days, and up to 10 working days for remote locations.
• 4.3 Delivery timelines are estimates and not guaranteed.

5. Delays & Exceptions

• 5.1 Delivery may be delayed due to factors beyond our control, including but not limited to:
  • Weather conditions
  • Natural disasters
  • Public holidays or strikes
  • Courier partner delays
  • High order volumes during sales or festive periods
• 5.2 The company shall not be held liable for delays caused by such external factors.

6. Shipping Coverage

• 6.1 We deliver to most serviceable locations within India, subject to courier partner availability.
• 6.2 Certain pin codes may be classified as non-serviceable or require extended delivery timelines.

7. Tracking & Notifications

• 7.1 Customers will receive shipment tracking details via SMS, email, or platform notifications upon dispatch.
• 7.2 It is the customer's responsibility to track the shipment and ensure availability at the time of delivery.

8. Delivery Attempts

• 8.1 Courier partners will attempt delivery as per their standard policies (typically 2–3 attempts).
• 8.2 If delivery fails due to customer unavailability or incorrect address, the order may be returned to origin (RTO).

9. Customer Responsibilities

• 9.1 Customers must provide accurate and complete delivery details at the time of placing the order.
• 9.2 Any additional costs arising from incorrect address details or re-delivery attempts may be charged to the customer.

10. Risk & Ownership

• 10.1 Ownership of the product transfers to the customer upon successful delivery.
• 10.2 The company shall not be responsible for any loss or damage after delivery confirmation.

11. Modifications to Policy

• 11.1 The company reserves the right to modify these shipping and delivery terms at any time without prior notice.
• 11.2 Updated terms will be effective immediately upon posting on the platform.