At our platform, we aim to ensure a smooth and transparent replacement process for our customers. The replacement cycle typically takes 3 to 12 working days, depending on the product type and service location.
Replacement Journey
1. Request Approval & Pickup
Replacement requests are reviewed and approved within 24 working hours. Product pickup is arranged within 48 working hours after approval.
⏱️ Up to 3 working days
2. Quality Check & Inspection
Inspection will be done on the returned product. Standard inspection time: 2–3 working days.
🔍 2–3 working days
3. Replacement Dispatch
Once the product passes inspection, the replacement item is dispatched within 24–48 working hours.
📦 1–2 working days
4. Final Delivery
Delivery after dispatch typically takes 4–7 working days, depending on your location and courier partner.
🚚 4–7 working days
📦 Standard Products
7–10 working days
End-to-end replacement cycle
🔬 Inspection-Based Products
9–12 working days
Includes thorough quality checks
Important Notes
- Replacement Window: Customers must request a replacement within 7 days of delivery.
- Damaged / Missing Items: Must be reported within 24 hours of delivery with proper proof (images/videos).
- Service Availability: Replacement timelines may vary for remote or non-serviceable areas.
- Order Handling: In some cases, replacement orders are processed similar to new orders, and standard shipping timelines may apply.
Additional Guidelines
- Ensure the product is returned with original packaging, accessories, and invoice.
- Replacement will only be processed after successful verification and approval.
- Any misuse or non-eligible claims may lead to rejection of replacement request.
Decision of Shiv Dharati Communication Pvt. Ltd. shall be final in all replacement matters.
Last updated: April 16, 2026